We bring the bus to you
Accessible Transportation That Picks You Up
COTA Mainstream offers origin-to-destination rides for people whose functional limitations prevent them from riding COTA’s fixed route buses. Eligible riders can choose from two Mainstream options:
- Mainstream service – Reserve your shared-ride trip through the COTA Reservations Department phone line, email or fax line, or via the web.
- Mainstream on-demand service (powered by UZURV) – Call the UZURV Call Center (614-344-4488) to reserve private, accessible, same-day, non-stop, door-to-door service.
COTA Mainstream Service
- To use COTA Mainstream, you must:
- Complete an application
- Attend an interview assessment
- Meet eligibility criteria for the service
- Fare for COTA Mainstream is
- ADA trips – $3.50 per one way
- Non-ADA trips – Total fare depends on trip mileage. Cost will not be less than $5.
- * Mainstream customers ride fixed-route service free of charge
- Acceptable payments for COTA ADA Mainstream trips include:
- Cash (exact change)
- COTA Mainstream ticket (valued at $3.50 per ticket)
- COTA Mainstream monthly Pass ($105.00 per month)
- Tickets and Monthly Passes for COTA Mainstream may be purchased at COTA’s Mobility Services Facility located at 1330 Fields Ave. or by calling (614) 275-5828.
- Trips may be scheduled by:
- Calling the Reservations Department at 614-272-3033. Reservation hours are Monday – Friday, 7:00 a.m. – 6:00 p.m., Saturday and Sunday, 8:00 a.m. – 6:00 p.m.
- Emailing trip reservations – Send an Email Reservation
- Faxing trip reservations at 614-272-3018
- Using Mainstream Web Booking. Be sure to check out the Web Booking Guide and Web Booking FAQ under the Related Links section.
- Please note: If you are scheduling a trip for next day service, emailed and faxed trip reservations must be received ½ hour prior to the Reservations Department close of business hours.
Mainstream On-Demand (Powered by UZURV)
- With UZURV, you can:
- Reserve Non-ADA trips up to 30 days in advance
- Request your favorite driver
- Bring guests (space permitting), a Personal Care Attendant (PCA) or a service animal
- Fare for Mainstream On-Demand
- The total fare depends on trip mileage, which is calculated at the time of booking. It will not be less than $5. You may pay only with credit or debit cards. Download Fare Details.
- Trips may be scheduled:
- at least one hour, or more, in advance in advance by calling the UZURV Call Center at 614-344-4488. You will need your Mainstream ADA I.D. client number to make a reservation and while riding the service.
- Service Hours (7 days a week)
- Monday – Friday: 5:30 a.m. – 10:00 p.m.
- Saturday and Sunday: 7:30 a.m. – 7:30 p.m.
- Call Center Hours of Operations
- Monday – Friday: 5:30 a.m. – 8:00 p.m.
- Saturday and Sunday: 7:30 a.m. – 7:30 p.m.
Eligibility for Mainstream cannot be based on financial hardship. A person must be over eight (8) years of age to qualify for eligibility. To apply, download and complete the Mobility Services Application or call Mobility Services at 614-275-5828 – (614) 275-5833 to request the application be mailed, faxed or emailed.
Once you receive the application you must complete part 1 of your application. You must also have a specialist that oversees your currently functional limitation(s) that prevent you from using the fixed route bus complete part 2 of the application. After both parts have been completed, call 614-275-5833 to schedule an appointment to attend an interview/functional assessment or complete an assessment over the phone.
Due to the COVID-19 pandemic, COTA has put a temporary Mainstream certification process in place. After completing the Mainstream application, please send your application to us in one of the following ways:
After the completed application is received, the Mobility Coordinator will contact you to schedule a time to complete an interview/functional assessment over the phone.
It is important to note when re-certifying, an applicant may experience a lapse in service if they do not keep their assessment appointment or fail to complete the entire process by their expiration date.
Once you complete the process, the ADA Federal Law gives COTA twenty-one (21) days to render a decision. You will receive a status notification via U.S. mail.
The ADA considers fixed-route bus service to be “the primary mode of public transportation for everyone, including people with disabilities.” Under the ADA, COTA Mainstream serves as a “safety net” for only those persons whose functional capacity imposed by their disability prevents them from riding the regular COTA bus. Disability alone does not qualify a person to use COTA Mainstream under the ADA.
COTA Mainstream ADA service area is defined as being within ¾ mile distance of a fixed-route bus line. Hours of operation for both the origin and destination locations are the same as the hours of operation for fixed-route service.
Any origin or destination location more than ¾ of a mile from a fixed-route bus line or trips made outside of the fixed-route hours of operation in any area is considered to be Non-ADA.
Non-ADA service is provided upon space availability and is not a required service mandated by the Americans with Disabilities Act, which was signed into law in July 1990. Its goals was to remove the physical barriers that have kept people with disabilities from fully participating in society.
All qualified COTA Mainstream customers may also download the Accessible Services Guide for Paratransit Users to learn more about the rules and guidelines for riding the service.
Getting Mainstream Visitor Status
Columbus metropolitan area visitors who are unable to use the local COTA bus because of their disabilities can get Mainstream Visitor Status for 21 days in a rolling 365 day period. To apply for visitor status, please have your current paratransit provider mail, fax, or email verification to our office.
To help us process the request, please provide the applicant’s:
- Full name
- Full address and phone number
- Paratransit ID number and expiration date
- Type of mobility aide used, if applicable
- Personal Care Attendant authorization status
- Service animal status
If the visitor does not have paratransit in their home area and the individual’s disability is not apparent, a certification of the disability by their healthcare provider is needed. We will also require the applicant to provide items 1, 2, 5, 6 above. Once we receive the information, we will contact the applicant within one business day.