BENEFITS AND FEATURES
- Only pay for what you use (up to $4.50/day, or $62/month)
- Unused funds roll over to the next month
- Easily load money using cash, debit or credit card
- Schedule and plan your rides with real-time tracking and real-time feedback
- Simplified transfers
NO SMARTPHONE no problem
Enjoy the same benefits without a smartphone with a COTA Smartcard. To obtain a Smartcard, set up an account and register your card, visit the COTA Customer Experience Center at 33 N. High St.
Note: There is no charge for a COTA Smartcard. If the card is lost or stolen, call COTA Customer Care immediately at 614-228-1776 so your funds are protected for future use. There is a $3 replacement charge for lost or stolen cards. Funds are not transferable between the Transit App and your COTA Smartcard.
Note: Transit app funds are good only toward COTA’s fixed-route services.
COTA is committed to ensuring a seamless transition to an account-based system for customers using the Transit app and COTA Smartcard technology. While COTA does intend to go cashless on-board, the timeline for doing so has not yet been determined. The best way to prepare is to familiarize yourself with the new system today.
Need help? Contact Customer Care at 614-228-1776.
Frequently Asked Questions
What is fare capping? How does it affect me?
Why is COTA transitioning to fare capping?
Transit App & Smartcard
What is the Transit app?
What information will be required to sign up for the new system?
What if I lose my phone or Smartcard?
Do I need a phone or Smartcard for each of my children to ride?
Ticket & Purchasing Options
Is COTA going cashless? What are the plans to go cashless?
When will COTA stop issuing cash transfers and Day Passes on the vehicle?
Will I be able to use my current retail location to load cash to my new account?
• VIDAPAY retail locations
• VanillaDirect retail locations
What happens to unused paper tickets or passes? How long will they still be accepted?
What will happen to any unused balance on my account at the end of the month?
What happens if I don’t have enough money in my account to ride?
How will this affect customers with the Connector card/app?
How will this affect customers with C-pass/BuckID/etc.?
How will this impact COTA//Plus or Mainstream?
Will I be able to pay COTA//Plus or Mainstream fare with the new system?
Can funds loaded to my Transit app account be used for COTA’s other services like Mainstream or COTA//Plus?
I currently qualify for discounted COTA fares. Can I keep that entitlement with the new payment system?
How do I pay the discount fare with the new system?
If I buy 7-Day or 31-Day passes for someone else, how can I purchase them for someone else with the new system?